Email us at [email protected]

Buying sets is the ultimate way to elevate your wardrobe. Here’s why you’ll love EBY Sets:

• Perfect Coordination: Matching pieces make it easy to stay stylish and confident for any occasion.
• Versatile Options: Choose from combinations like two bras, two tanks, a tank and panty, or a bra and panty—designed to fit your needs and style.
• Deep Savings: Sets offer incredible value, giving you more of your favorites for less.
• Worry-Free Returns: Change one or both items if needed (bras must have tags attached, and panties must remain unopened).

Shop EBY Sets to upgrade your wardrobe with comfort and style!

EBY Sets are curated for convenience, style, and savings. Here’s how they work:

• What’s Included: Choose from sets that include two bras, two tanks, or combinations like a tank and panty or bra and panty.
• Customizable Fit: Select your sizes for each piece to ensure the perfect fit.
• Designed for Every Occasion: Whether you’re looking for everyday essentials or something to lounge in, there’s a set for you.
• Deep Savings on Favorites: Sets give you incredible value compared to buying items individually.
• Hassle-Free Returns: Exchange or return one or both items if necessary (tags must remain attached on bras, and panties must be unopened).

Ready to find your perfect match? Explore our EBY Sets now! 

We’ve got you covered if your set isn’t exactly what you expected. You can exchange one or both items with ease:

• Bras: Must have tags attached to be eligible for an exchange.
• Panties: Must remain unopened to qualify for an exchange.
• Tanks: Can be exchanged if unworn, unwashed, and in original condition.

Pro Tip: Mix and match sizes or colors to get your perfect fit and style!

Start your exchange by visiting our Return Portal, or shop more EBY Sets to find your perfect match! 

Need assistance? Email us at [email protected]—we’re happy to help! 

If you're not 100% happy with your purchase, we're here to help! 

Start a Return or Exchange

CLICK HERE TO START

General Returns / Exchange Policy & Process

Panties

• Must be unopened to qualify for a return or exchange.
• Fit Guarantee: If this is your first order and you've opened one pair to check the fit, contact us at [email protected]—we’ll cover the one opened pair! All other pairs must remain unopened.

Bralettes, Tanks, & Other Apparel

• Items can be opened, but tags must remain attached.
• Must be unworn beyond a try-on and undamaged to be eligible for return or exchange within 30 days of delivery.

Subscription Boxes

• Eligible for exchange or refund within 30 days.
• If you’re unhappy with a specific item in your box, email us for assistance! If returning an entire box, follow the standard return process.

⚡ FLASH SALE ⚡& FINAL SALE POLICY

⚡ FLASH SALE ⚡ – All purchases made during FLASH SALES are Final Sale and eligible for exchange only—no refunds. Shop confidently and find something you love! 

Last Call Items – Items purchased on our Last Call page are FINAL SALE are not eligible for return or exchange.

Have questions? We’re happy to help—reach out to us at [email protected]! 

Items purchased during site promotions (unless marked Final Sale) can be returned or exchanged under our standard return policy.

However, some sale items are Final Sale and have special policies:

• FLASH SALES: Items are Final Sale and eligible for exchange only—no refunds.
• Last Call Items: These items are Final Sale and cannot be returned or exchanged.

Not sure about your order? We’re happy to help! Reach out to [email protected] 

 CLICK HERE TO START A RETURN OR EXCHANGE

Return Fees

• Non-Members: A $7.95 return shipping fee applies. This fee is non-refundable.
• Members: Enjoy free return shipping and exclusive perks like discounts, first access to new collections, and more!

Not a member yet? Subscribe now and save on returns while unlocking even more benefits. It’s a win-win!

CLICK HERE TO START A RETURN OR EXCHANGE

Refunds are processed within 3–7 business days, depending on your bank’s policies and procedures. 

CLICK HERE TO START A RETURN OR EXCHANGE

If you receive a faulty item, please email us at [email protected], and we’ll assist you right away. 

Account: An account lets you view all your orders in one place and manage your preferences.

Membership/Subscription: A subscription is when you sign up to receive curated EBY items—either three panties or a set (panty and bra)—delivered every three months as part of our membership program.

Your account is your hub; your subscription is your personalized experience! 

How Does a Subscription Work?

1️⃣ Get Started:
Click here to choose either a Panty Box or a Set Box, delivered every three months.

• Surprise & Delight Box: Curated with the newest colors or neutrals.
• Custom Box: Select your styles and colors every three months for a personalized experience.

2️⃣ Billing & Shipping:

• Subscriptions are billed and shipped every three months.
• Most subscriptions are processed on the 15th of the month, but custom subscriptions may vary. For questions, email us at [email protected].

3️⃣ Flexibility:

• Skip a Box: Easily skip from your account dashboard or contact us for assistance.
• Cancel Anytime: Contact us if you’d like to cancel, but remember—you’ll lose your member perks like free shipping and discounts.

 Exclusive Membership Perks

• Free Shipping: On all purchases, no minimums.
• Subscription Savings: Save up to 30% on every subscription box.
• Discounts: Get 15% off all EBY items anytime—even on your first subscription box order.
• First Access: Shop exclusive, limited-edition colors and prints before anyone else.
• 🛍️ VIP Shopping Experience: Purchase EBY products on demand at a special discount between subscription boxes. Includes member-only styles and prints, plus early access to all new releases.

Pro Tip: Always log into your account to unlock your VIP perks! 

If there’s a problem with your subscription shipment, please email us at [email protected] for assistance. Include the following details:
1️⃣ Your Order Number
2️⃣ What You Expected in Your Shipment
3️⃣ What You Received

We’ll verify your order and what was shipped, and we’ll correct any errors ASAP. 

 Note: Subscription orders may include substitutions for out-of-stock items at the time of shipment.

Yes! Skipping a shipment is easy:
1️⃣ Log into your account and click “Skip Box”.
2️⃣ Your next shipment date will automatically move out by three months.

Need to skip longer? Contact Customer Service at [email protected], and we’ll be happy to assist!

Absolutely! You can update your subscription preferences anytime by logging into your EBY account:

• Go to “Settings” to update your panty and/or bra size.
• Select “Change Box” to modify your subscription type and the styles you receive.

Important: Make changes before your subscription ships. If your card has already been charged, please contact Customer Support for adjustments.

Email us at [email protected], or for faster assistance, use the Chat feature on our website.

We’re here to help make your subscription just right for you! 

Your subscription box is designed with variety in mind, but here’s what you can expect:

• Mixed Colors & Prints Box: Rarely includes repeat prints, keeping your collection fresh and exciting. 
• Only Neutral Box: May include repeated neutral tones, as these are timeless classics. 
• Custom Box: Sign up for a custom box to ensure you always get exactly what you want—only the pairs you choose, no surprises!

Your subscription, your style! 

You tell us—and we listen!  Our professional panty curators create a selection based on the preferences you share during sign-up.

Custom Box Option:
Prefer to choose for yourself? With the Custom Box option, we’ll email you when it’s time to pick each panty style and color. That way, you’re in full control of your box!

We’d hate to see you go, but we understand that circumstances change. 

To cancel your EBY subscription:
1️⃣ Log in to your EBY account.
2️⃣ Scroll to the very bottom of the page, on the right hand side.3️⃣ Click the “Cancel My Subscription” link 

If you just need a break, consider skipping shipments instead—you’ll keep all your perks!

To skip your next delivery:

1️⃣Log into your EBY account

2️⃣Scroll down and in the middle of the page and next to "Next Delivery"

3️⃣ Click the "Skip” link 

Already Charged?
If your order has already been charged, let us know if you’d like us to stop the shipment. If it’s already shipped, you can return it via our Return Portal for a full refund.

Need Help?
If you need assistance, email us at [email protected] or use the Chat feature on our website. We can assist you in the cancellation process. 

Before You Go:
Canceling means you’ll lose all your member perks:

• Free shipping on all orders
• 15% discounts on every EBY item
• 30% savings on subscription boxes

We hope you’ll come back soon—you’re always welcome in the EBY family! 

• Bra Size Guide: https://shop.join-eby.com/pages/size-guides

• Between Sizes? Size up.

• What is the difference between all styles offered?

  Compare	3D Precision Bra	All Day Balconette	Relief Bra	Support Bralette	Sheer Bralette	Wireless Bralette
  Seamless	yes	yes	yes	yes	yes	yes
  Sheer	no	no	no	back	yes	no
  Straps	adjustable	adjustable, racer back	adjustable	adjustable	fixed	fixed
  Wide Straps	plus sizes	plus sizes	plus sizes	plus sizes	yes	yes
  Neck	v-plunge	balconette	v-plunge	scoop	v-plunge	v-neck
  Lift	1 in.	1 in.	1 in.	1 in.	1 in.	1 in.
  Pads	molded, push up	molded, push up	removable	removable	none	removable
  Pad Shape	na	na	teardrop	teardrop	none	teardrop
  Underwire	Metal-Free 3D SoftWire®	none	softwire	wireless	wireless	wireless
  Slip-Proof	softwire	yes	softwire	back	yes	no
  Material	85% nylon, 15% spandex	85% nylon, 15% spandex	85% nylon, 15% spandex	85% nylon, 15% spandex	85% nylon, 15% spandex	85% nylon, 15% spandex

  
  Band Rolls Up?
  If the band rolls, it’s likely too small. We suggest sizing up. Note that the fabric may loosen slightly after washing.
  Bra Gaps?
  If the sides of your bra gap, try adjusting the straps for a snugger fit.
  Neckline Gaps?
  If the neckline gaps, adjust the straps for a more secure fit.
  Pro Tip: Always adjust the straps to your desired comfort for the best wearing experience!

Sizing Information

Our sizing varies by product:

• Bras & Bralettes: XS – 2XLDD (approx. 32A to 44DDD)
• Panties: XS – 4X
• Tanks: XS – 2X
• Feel free to reach out if you need help finding your perfect fit! 

Underwear Size Guide

Find your perfect fit using our Underwear Size Guide.

Between Sizes? We recommend sizing up for the most comfortable fit!

Find Your Perfect Style

Different styles may work best for different activities:

• Briefs: Great for everyday comfort.
• Thongs: Perfect for workouts or no-show looks.
• High-Waisted: Ideal for relaxing at home.

Check out our different styles to find what works best for you!

Our sizes are American- U.S. standard sizes.

Bra/Bralette Returns & Exchanges

• Return Policy: All bras and bralettes can be returned within 30 days of receipt. 🏷️ Tags must remain attached for return eligibility.
• First Order Fit Guarantee: On your first order, the return fee is waived for exchanged bras/bralettes to help you find the perfect fit.
• Refunds: Returns for a refund are subject to a $6 return label fee.

CLICK HERE TO START A RETURN or contact us at [email protected]—we’re happy to help! 

Our Panty Fit Guarantee for first-time orders ensures you find your perfect fit!

• Try One Pair: Open just 1 panty box to check the fit. If you need a different size, we’ll send you another pair for free.  Outbound shipping for your sample Fit Panty is on us!
• Unopened Returns: Only unopened panties are eligible for return.
• First Order Benefit: The return fee is waived for exchanged panties under our Fit Guarantee.
• Refunds: Returns for a refund are subject to a $6 return label fee.

CLICK HERE TO START A RETURN OR EXCHANGE or contact us at [email protected] for assistance with the Fit Guarantee. 

You can track your order using the tracking number from your email at: Track My Order.

Delivered? If your package shows as delivered but you can’t find it, check with neighbors or around your property. If it hasn’t arrived after 3 business days, contact us at [email protected], and we’ll assist.

Still In Transit? Shipping delays can happen. If tracking hasn’t been updated for more than 10 days, please email us at [email protected], and we’ll look into it.

Thank you for your patience! 

Non-Members: A $6 return shipping fee applies to returns. This fee is non-refundable if the order is returned.

Members: Enjoy free return shipping as part of their exclusive benefits!

Not a Member Yet?
Subscribe today to unlock perks like:

• Free returns
• Exclusive discounts
• First access to new collections

Joining is easy, and you’ll save money on every return! Visit join-eby.com to learn more and become a member today. 

Standard Shipping: Orders typically arrive within 5–8 business days after you receive tracking information.

High-Volume Periods:  Delivery times may be longer during sales or holidays. If delays are expected, we’ll notify you via email.

Delayed Shipments: If your tracking hasn’t updated, carriers may be experiencing congestion during busy periods. Rest assured, your package is either en route or at a carrier facility.

We’re committed to shipping your order as quickly as possible. Thank you for your patience! 

Where We Ship:

We ship to all U.S. states and territories in the United States, including Puerto Rico and APO addresses.

We ship to PO boxes using standard shipping only.

International Shipping: Unfortunately, we do not currently ship internationally.

Delivery Times:

Standard Shipping: Orders to locations within the continental US typically arrive within 5–8 business days.

Outside the Continental US: Shipping to Puerto Rico may take up to 4 weeks from the shipping date.

Missing Package?

If your package shows as delivered but you haven’t received it:

1. Please wait 2 days to allow for any potential delays in delivery.
2. Check around your property (side or back door) and ask neighbors if they’ve received it by mistake.
3. Most packages are found nearby or delivered by a neighbor within a few days.

If you still can’t locate your order, contact us at [email protected], and we’ll be happy to assist! 

Order Cancellation & Returns

We understand plans can change, but once an order is placed, we’re unable to cancel it.  

Don’t worry—our return process is quick, easy, and designed to make things right! 

Hassle-Free Returns & Exchanges

1️⃣ Receive Your Order
Once your order arrives, you can start the return or exchange process.

2️⃣ Start Your Return
Visit our Returns Portal, enter your Order Number and Email/Zip Code, and get started.

3️⃣ Choose Your Option

• Exchanges are FREE! Let us help you find the perfect fit—it’s faster and easier than returns.
• Prefer a return? A $6 label fee will be deducted from your refund.

4️⃣ Send It Back
Print your label, pack your item, and ship it to us.

Important Info

• Items must be unopened, unworn, and unwashed. Bralettes must have tags attached.
• Final Sale items (from the "Last Call" page) are not eligible for returns or exchanges.

Need Help?
Email us at [email protected], and we’ll ensure your experience is effortless. 

We appreciate your understanding and look forward to helping you find something you’ll love! 

Order Tracking

Once your order has been processed and shipped, we’ll update your tracking information. You can track your shipment using:

• Order Number
• Tracking Number
• 🔗 Direct Link to Track Your Order

This allows you to follow your shipment in real time and know exactly when your items are delivered. 

• Wash & Care Instructions

  Treat your items with love and care:

  • Machine Wash: Use the delicate setting for best results. 
  • Drying: Lay flat to dry to prevent wear and tear. 
  • Extra Tip: Use a garment bag to avoid stretching during the wash. 

EBY Signature Fabric: Made of 85% Nylon and 15% Spandex, offering a smooth, seamless fit.

EBY Sheer Fabric: Made of 82% Nylon and 18% Spandex, providing a lightweight and breathable feel.

3D Precision Bra: Features our patented 3D SoftWire® technology, delivering the support of a traditional wire bra without the discomfort of metal. The silicone wire molds to your body, providing a custom fit for ultimate comfort. 

Our fabrics and designs are crafted to prioritize comfort, style, and everyday wear.

✨Need a Little Extra Room?

A bra extender is a simple way to increase the size range of your bra for a better fit:

• How to Use: Attach one end of the extender to the eyes on your bra band, and the other end to the hooks.
• Comfort Matters: The extender adds extra space, ensuring your bra fits comfortably all day.

✨ Enjoy a free bra extender with your purchase! Because you deserve all-day comfort. 💕

EBY is a business that fuels other businesses.  A percentage of our proceeds goes toward empowering women out of poverty and into entrepreneurship.

We achieve this through microfinance—small loans starting as low as $150 that help women start their own businesses, break the cycle of poverty, and create a better future for their children.

Thanks to your support, EBY has impacted over 20,000 women in Haiti, Nicaragua, Colombia, and India. 

When you wear EBY, you’re not just wearing comfort and confidence—you’re supporting a mission that empowers women around the world. How cool is that? 

We currently accept:

• Visa
• Mastercard
• Amex
• Amazon Pay
• PayPal
• Shop Pay (includes installment options)
• Google Pay

Shop with confidence and choose the payment method that works best for you! 

Yes! We accept Shop Pay Installments as a payment option. This allows you to split your purchase into manageable payments, making shopping even easier. 

We don’t offer gift cards at the moment, but don’t worry—we’ve got you covered!  With our amazing return policy and Fit Guarantee, you can shop with confidence, knowing your gift will be just right. 

Stripe is one of our trusted payment partners. In some cases, you may see "Stripe" on your credit card statement within the first 24 hours of placing your order. Don’t worry—this will update to EBY shortly after.

If you have any questions or concerns, feel free to email us at [email protected]. We’re happy to help! 

1️⃣ Sign In: Click the top-right corner of our website to log in to your account.
2️⃣ Access Settings: Once signed in, navigate to the left side of your account dashboard.
3️⃣ Update Info: From there, you can:

• Change your password
• Edit your name or email address
• Update your credit card information
• Modify your billing and shipping address

Need Help? If you need assistance, contact us at [email protected]. We’re happy to help! 

No problem! Just follow these steps:

1️⃣ Below the Sign In prompt, click “Forgot Password”.
2️⃣ You’ll receive an email to reset your password—be sure to use the email associated with your account.

Pro Tip: If you see a message saying your email isn’t recognized, it may mean you haven’t set up a password yet. Click “Having trouble signing in?” to create one.

If you need further assistance, feel free to contact us at [email protected]. We’re here to help! 

1️⃣ Go to the top-right corner of our website and click Sign In.
2️⃣ If you can’t log in, try clicking “Forgot Password” to reset your login details.
3️⃣ If resetting your password doesn’t work or you see a message saying your email isn’t recognized, click “Having trouble signing in?” to set up or recover your account.

Need Help? If you’re still having trouble, contact us at [email protected]. Our team will assist you in accessing your account. 

We do not price-match, however, if you’ve purchased from our website within 24 hours and the price has changed on our site, we’ll honor the new price under these conditions:

• The item is still available in the same color.
• The item is still available in the same size.

Need Assistance? Contact us at [email protected], and we’ll be happy to help!