General Returns / Exchange Policy & ProcessUpdated 9 days ago
Returns & Exchanges Made Easy
If you're not 100% happy with your purchase, we've got you covered.
General Policy
You have 30 days from delivery to return or exchange eligible items.
Panties
Must be unopened to qualify.
First Order Fit Guarantee: Opened one pair to test the fit? We’ve got you—email us at [email protected].
All other pairs must remain sealed.
Bras, Bralettes, Tanks & Apparel
Items must be unworn (try-ons are okay) with tags still attached.
Must be in original condition to be eligible.
Subscription Boxes
Eligible for exchange or refund within 30 days.
Not happy with a specific item? We’ll help—just email us.
Returning the full box? Use the standard return process.
Important Sale Policies
Some sale items have special return rules:
⚡ Memorial Day, Summer Sale, Black Friday, End of Year Sale, or FLASH SALES:
→ EXCHANGE ONLY – no refunds.
🔚 Last Call Items:
→ FINAL SALE – no returns or exchanges.
Return Shipping Fees
Members: Free return shipping—just email us at [email protected] for your waived fee.
Non-Members: $8 return shipping fee applies (non-refundable).
💡 Tip: Join our membership to unlock free returns, exclusive discounts, and early access to collections.
Refund Timing
Refunds are processed within 3–7 business days, depending on your bank.
Need help or received a faulty item?
Reach out anytime at [email protected]—we’re here for you.
👉 Click Here to Start a Return or Exchange