If you're not 100% happy with your purchase, we've got you covered. 👉 Start a Return or Exchange. You have 30 days from delivery to return or exchange eligible items. Must be unopened to qualify. First Order Fit Guarantee: Opened one pair to test th

<h3 data-start="141" data-end="180" id="isPasted">Returns &amp; Exchanges Made Easy</h3>If you&apos;re not 100% happy with your purchase, we&apos;ve got you covered.<a href="https://shop.join-eby.com/apps/redo/returns-portal" target="_blank" rel="noopener noreferrer">&#x1F449; Start a Return or Exchange</a><hr data-start="292" data-end="295"><h3 data-start="297" data-end="321" id="general-policy">General Policy</h3>You have 30 days from delivery to return or exchange eligible items.<h4 data-start="396" data-end="414" id="panties">Panties</h4><ul data-start="415" data-end="617"><li data-start="415" data-end="451">Must be unopened to qualify.</li><li data-start="452" data-end="579">First Order Fit Guarantee: Opened one pair to test the fit? We&#x2019;ve got you&#x2014;email us at <a data-start="546" data-end="574" rel="noopener">seamlesssupport@join-eby.com</a>.</li><li data-start="580" data-end="617">All other pairs must remain sealed.</li></ul><h4 data-start="619" data-end="662" id="bras-bralettes-tanks--apparel">Bras, Bralettes, Tanks &amp; Apparel</h4><ul data-start="663" data-end="788"><li data-start="663" data-end="740">Items must be unworn (try-ons are okay) with tags still attached.</li><li data-start="741" data-end="788">Must be in original condition to be eligible.</li></ul><h4 data-start="790" data-end="819" id="subscription-boxes">Subscription Boxes</h4><ul data-start="820" data-end="992"><li data-start="820" data-end="871">Eligible for exchange or refund within 30 days.</li><li data-start="872" data-end="933">Not happy with a specific item? We&#x2019;ll help&#x2014;just email us.</li><li data-start="934" data-end="992">Returning the full box? Use the standard return process.</li></ul><hr data-start="994" data-end="997"><h3 data-start="999" data-end="1032" id="important-sale-policies">Important Sale Policies</h3>Some sale items have special return rules:&#x26A1; Memorial Day, Summer Sale, Black Friday, End of Year Sale, Influencer BOGOs, or FLASH SALES: &#x2192; EXCHANGE ONLY &#x2013; no refunds.&#x1F51A; Last Call Items: &#x2192; FINAL SALE &#x2013; no returns or exchanges.<hr data-start="1266" data-end="1269"><h3 data-start="1271" data-end="1301" id="return-shipping-fees">Return Shipping Fees</h3><ul data-start="1302" data-end="1590"><li data-start="1302" data-end="1410">Members: Free return shipping&#x2014;just email us at <a data-start="1357" data-end="1385" rel="noopener">seamlesssupport@join-eby.com</a> for your waived fee.</li><li data-start="1411" data-end="1590">Non-Members:&#xA0;$8 return shipping fee applies (non-refundable). &#x1F4A1; Tip: Join our membership to unlock free returns, exclusive discounts, and early access to collections.</li></ul><hr data-start="1592" data-end="1595"><h3 data-start="1597" data-end="1620" id="refund-timing">Refund Timing</h3>Refunds are processed within 3&#x2013;7 business days, depending on your bank.<hr data-start="1698" data-end="1701">Need help or received a faulty item? Reach out anytime at <a data-start="1765" data-end="1793" rel="noopener">seamlesssupport@join-eby.com</a>&#x2014;we&#x2019;re here for you.<a href="https://shop.join-eby.com/apps/redo/returns-portal">&#x1F449; Click Here to Start a Return or Exchange</a>

General Returns / Exchange Policy & Process

We do not price-match, however, if you’ve purchased from our website within 24 hours and the price has changed on our site, we’ll honor the new price under these conditions:. Need Assistance?. Contact us at seamlesssupport@join-eby.com, and we’ll be

We do not price-match, however, if you&#x2019;ve purchased from our website within 24 hours and the price has changed on our site, we&#x2019;ll honor the new price under these conditions:<ul><li>The item is still available in the same color.</li><li>The item is still available in the same size.</li></ul>Need Assistance?&#xA0;Contact us at <a rel="noopener">seamlesssupport@join-eby.com</a>, and we&#x2019;ll be happy to help!&#xA0;

Do You Price Match?

Please email us at Seamlesssupport@joion-eby.com. We will get back to you shortly.

Support Staff is available Monday through Friday 10 am to 5 pm EST.

Bralettes

Best Sellers

Shop All 

New Arrivals 

Panties

EBY - FAQ Page and Info

From policies to hassle-free exchanges and returns, everything you need in one place.

Returns & Exchanges

How can I reach EBY

Contact Us

How do I see what size I purchased previously or find my past order number?

Order History

Fit & Sizing Tips for Bras

Why is There an Extender Included in My Package?

What’s the Difference Between EBY Bras?

What Sizes Does EBY carry?

Panty Styles & Size Guide

How Do I See What Size I Purchased Previously?

Fit & Sizing

Sets & Bundles Info

Why Shop EBY Sets & Bundles?

VIP Subscription Information

Can I Skip a Shipment?

What If There's an Issue with My VIP Order?

Can I Change My Subscription at Any Time?

How Do I Cancel My Subscription?

VIP Program - Subscribe for $15

What Is EBY’s Mission?

Our Mission

Fit Guarantee: Bras & Panties

Fit Guarantee

Where is My Order?

Shipping Delivery Times

Where Do You Ship?

Cancel or Change an Order

How Do I Change My Billing Information?

Billing & Shipping

Washing & Caring for your EBY Purchase

Product Information

What Payment Methods Does EBY Accept?

Do You Offer Gift Cards?

Payment Methods

What If I Forgot My Password?

I Still Have Trouble Signing In—What Do I Do?

Password Help