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EBY Fit Team - Help & FAQ logo

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Returns & Exchanges

From policies to hassle-free exchanges and returns, everything you need in one place.

How Can I Start a Return or Exchange?

Didn't get the right fit? Exchanges are always free, and our Fit Experts are here to help. Click here to start an exchange or return. Policy Overview. Special Sale Policies. Shipping Fees. Refund Timing. Still Need Help?. Contact us. Our Fit Experts

Why Can't I Return My Item For a Refund?

Why don't I see the option for a refund?. If you only have the option to exchange, it means your purchase was made during one of our sale events. The items are exchange only. Exchanges are always free, and our Fit Experts are here to help you find th

Are There Return Fees?

Are there return fees?. Not a Subscription Member yet? Subscribe now to skip the return fee and unlock perks like discounts. Start a return or exchange.

Need More Help?

Can't find what you're looking for? Our EBY Fit Team is here to help. Fit Advisors are available 7 days a week from 6:00 AM–6:00 PM (ET) and will get back to you as soon as possible.

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