Why Can't I Return My Item For a Refund?Updated 13 days ago

Why don't I see the option for a refund?

If you only have the option to exchange, it means your purchase was made during one of our sale events. The items are exchange only.

Exchanges are always free, and our Fit Experts are here to help you find the right size, color, or style so you end up with something you'll love. Exchanges need to happen within 30 days of delivery, with tags attached and the item unworn beyond trying it on.

What does that mean for me?

You can:

• Swap for a different size
• Try a new color
• Receive credit for the dollar amount you paid to exchange the style
• Connect with a Fit Expert for personalized sizing guidance

Still need help?

Message our Fit Experts here. We're happy to walk you through your options.