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EBY Fit Team - Help & FAQ logo

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Where is My Order?Updated 14 days ago

Order Not Shipped Yet?

Orders take 1-3 business days to process before they ship, so there's no tracking number until then. Once it ships, you'll get a confirmation email with your tracking link.

Track Your Order

Use the tracking number from your shipping confirmation email, or check your order status by clicking here.

No worries if you can't find your order number, just send us a message.

Tracking Not Updating?

It's normal for tracking to sit still for a day or so right after your package ships, it typically means the carrier hasn't scanned it in yet. If there's been no movement for more than 10 days, contact us and we'll help out.

Package Marked Delivered but Not Received?

Carriers sometimes mark a package "delivered" a little early. Check with neighbors or around your property first. It often turns up within a day. If it's still missing after 24 hours, contact us with your order number and we'll make it right.

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Can't find what you're looking for? Our EBY Fit Team is here to help. Fit Advisors are available 7 days a week from 6:00 AM–6:00 PM (ET) and will get back to you as soon as possible.

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