Order Status & Shipping
Everything you need to know about billing, shipping, and managing your order.
Where is My Order?
Order Tracking. Check your email and find your tracking link. Is your package showing as delivered? If not, and it is still showing in transit, please be patient. It may have hit a delay during transit but it is on the way.
What Are Your Shipping Options?
Shipping speed is selected at checkout and can't be changed once your order is placed. The delivery windows below start once your order actually ships. Orders typically ship within 1-3 business days of purchase, unless a later ship date is listed on
Where Do You Ship?
Where do you ship?. All U.S. states and territories, including Puerto Rico and APO addresses. PO boxes are also fine, but those ship standard only. Do you ship outside the United States?. We don't have international shipping on our website. EBY curre
Promos and Discounts
Discounts and Codes. All promotions and discount codes come directly from our website, emails, texts, or affiliates. EBY isn't connected with any third-party coupon or discount sites so if you found a code somewhere else, we can't guarantee it'll wor
How Do I Find My Order Number and Past Orders?
How Do I See My Past Orders?. You can view your past EBY purchases, including sizes and order numbers here. Once signed in, you’ll see your full order history to make reordering or starting a return quick and easy.
Price Guarantee
Price Guarantee. We want you to feel confident you're getting the best price on your EBY favorites. Here's how our Price Guarantee works. What is Price Guarantee?Our Price Guarantee means you can count on getting the best available price on your purc
I have a Missing, Damaged, or Wrong Item
Something missing from your order, damaged in shipping, or not what you ordered? Here's how we fix it.