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EBY Fit Team - Help & FAQ logo

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EBY Subscription Membership

Your all-access guide to the VIP experience — from exclusive perks and savings to everything you need to manage your subscription seamlessly.

How Does the EBY Membership Work?

How Does the EBY Membership Work?. EBY Membership delivers a new box every 3 months. Pick Your Box. Bra + Panty Set (one bra, one panty, save up to 47%) or Panty 4-Pack (four panties, save up to 50%). Both are $49 per quarter. How It Works. Pick your

Can I Change My Subscription at Any Time?

Can I Change My Subscription at Any Time?. Absolutely! Log into your EBY account, then select "Subscription" from the account menu — or go straight to your subscription page here. From there, select Active Subscriptions, then Manage. You can update y

Can I Skip a Shipment?

Can I Skip a Shipment?. Yes! Skipping a shipment is easy: log in to your EBY account, click Subscription near the top of the page, click Manage for the subscription you wish to skip, then select "Pause" from the Actions menu. Then select the date you

What If There's An Issue with My Subscription Box?

Issue with Your Subscription Order?. If there's a problem with your subscription shipment, message us here with your order number, what you expected in your shipment, and what you actually received. We'll verify what was shipped and fix any errors AS

How Do I Cancel My Subscription?

How Do I Cancel My Subscription?. We hate to see you go, but we understand that circumstances change. To cancel: log in to your EBY account, click Subscription near the top of the page, click Manage for the subscription you wish to cancel, then selec

Need More Help?

Can't find what you're looking for? Our EBY Fit Team is here to help. Fit Advisors are available 7 days a week from 6:00 AM–6:00 PM (ET) and will get back to you as soon as possible.

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