How Does the EBY Membership Work?. EBY Membership delivers a new box every 3 months. Pick Your Box. Bra + Panty Set (one bra, one panty, save 45%) or Panty 4-Pack (four panties, save 50%). Both are $54 every 3 months. How It Works. Pick your box, cho

How Does the EBY Membership Work?EBY Membership delivers a new box every 3 months.Pick Your BoxBra + Panty Set (one bra, one panty, save 45%) or Panty 4-Pack (four panties, save 50%). Both are $54 every 3 months.How It WorksPick your box, choose your size, and mix and match styles and colors. You&apos;re billed once every 3 months when it ships. A week before each renewal, we&apos;ll email you to select your items. If you don&apos;t make changes, we&apos;ll send your box based on the type of bra and panties you signed up for.Member Perks<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">25% off full-price items, on any order, any time</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">40% off add-ons to your subscription box, during your selection window</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Free shipping on every quarterly box, no minimum</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Free shipping on other orders over $75</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Free returns, no return handling fee</li></ul>Not sure which discount applies to your order? Read about the difference <a href="https://eby.co/pages/faq?gs_open_chat=&amp;hcUrl=%252Fen-US%252Fhow-do-member-discounts-work-8741358" target="_blank" rel="noopener noreferrer">here</a>.You can skip or cancel anytime.Ready to join? <a href="https://eby.co/pages/subscribe">Get started here</a>.

How Does the EBY Membership Work?

Can I Change My Subscription At Any Time?. Absolutely! Log into your EBY account, then select "Subscription" from the account menu or go straight to your subscription page here. From there, select Active Subscriptions, then Manage. You can update you

Can I Change My Subscription At Any Time?Absolutely! Log into your EBY account, then select &quot;Subscription&quot; from the account menu or go straight to your <a href="https://eby.co/a/subscription/portal">subscription page here</a>.From there, select Active Subscriptions, then Manage. You can update your shipping address, change your panty and/or bra size, or update your payment method.Important: make changes before your subscription is billed.

Can I Change My Subscription At Any Time?

Yes. Mix and match styles and colors in your quarterly box. Here's when and how to make your selections.

Yes. You can mix and match styles and colors in every quarterly box, whether you have the Bra + Panty Set or the Panty 4-Pack. You can also add additional items to your subscription box for 40% off during your selection window.When do I make my choices?Your selection window is the week before your renewal. We email you when it opens, and it stays open until your box is billed. If the email isn&apos;t in your inbox, check spam or promotions.You can&apos;t pick individual items until the selection window opens, but you can change your product type or size at any time. For example, you can switch from a Sheer Bralette to a Support Bralette, or from a Lucy Thong to a Signature Brief.How do I choose my items?<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Sign in to your subscription page: <a data-fr-linked="true" href="https://eby.co/a/subscription/portal" target="_blank" rel="noopener noreferrer">https://eby.co/a/subscription/portal</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click Make Selections.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Pick your styles and colors.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Click Submit to save them. Your choices aren&apos;t saved until you submit.</li></ul>Can I change the colors in my box?Yes, during your selection window. Colors are picked through Make Selections, so if you only see options for size and product type right now, your window isn&apos;t open yet. We&apos;ll email you when it opens.I don&apos;t see a Make Selections button.That means your selection window isn&apos;t open yet or has already closed. The button shows up once the window opens for your next box.If you&apos;re having trouble making a selection, <a href="https://eby.co/contact" target="_blank" rel="noopener noreferrer">message us</a> for help.What if I don&apos;t pick anything?We&apos;ll send your box based on the type of bra and panties you signed up for.Can I change my size?Yes. Update your bra or panty size from your <a href="https://eby.co/a/subscription/portal" target="_blank" rel="noopener noreferrer">subscription page</a> before your box is billed.

Can I Choose What's in My Subscription Box?

Issue with Your Subscription Order?. If there's a problem with your subscription shipment, message us with your order number, what you expected in your shipment, and what you actually received. We'll fix any errors ASAP.

Issue with Your Subscription Order?If there&apos;s a problem with your subscription shipment, <a href="http://eby.co/contact" target="_blank" rel="noopener noreferrer">message us</a> with your order number, what you expected in your shipment, and what you actually received. We&apos;ll fix any errors ASAP.

What If There's An Issue with My Subscription Box?

Your membership comes with two different discounts, and which one applies depends on how you're ordering. What's the 25% off?25% off full-price items, any time, on any order you place as a member. What's the 40% off?40% off items you add to your subs

Your membership comes with two different discounts, and which one applies depends on how you&apos;re ordering.What&apos;s the 25% off? 25% off full-price items, any time, on any order you place as a member.&#xA0;What&apos;s the 40% off? 40% off items you add to your subscription box during your selection window. It&apos;s tied to the box itself, not to your account, so it only applies to add-ons on that order.Do I get member discounts on my first order? No. Member perks start after your first subscription order. From then on, you&apos;ll get 25% off between boxes and 40% off add-ons during your selection window.I&apos;m ordering between boxes. Which one do I get? 25%. The 40% is only available on add-ons to a box during your selection window. If you want the bigger discount on something, wait for your selection window to open and add it to your box instead.When does my selection window open? We email you a week before each renewal. Once it opens, you&apos;ll see a Make Selections button on your subscription <a href="https://eby.co/a/subscription/portal" target="_blank" rel="noopener noreferrer">account page</a> under Active Subscriptions.&#xA0;<a href="https://eby.co/pages/faq?gs_open_chat=&amp;hcUrl=%252Fen-US%252Fcan-i-choose-whats-in-my-subscription-box-8502390" target="_blank" rel="noopener noreferrer">See how to choose your items</a>.I added something to my cart and it came up at 25%, not 40%. The item was added to a regular cart rather than to your box. Add-ons have to go through Make Selections on your subscription to get the 40%. If your window is open and it&apos;s still showing 25%, <a href="http://eby.co/contact" target="_blank" rel="noopener noreferrer">message us</a> with your order number and we&apos;ll sort it out.Why didn&apos;t my member discount apply to a bundle? Bundles and sets are already discounted as a bundle, and discounts don&apos;t stack. The bundle price you see is the final price.Can I use a promo code with my member discount? No. Discount codes don&apos;t stack with your member discount, so only one applies per order. If a code would save you more than 25%, use the code.Still not sure which discount should have applied? <a href="https://eby.co/contact" target="_blank" rel="noopener noreferrer">Contact us</a> with your order number.

How Do Member Discounts Work?

Your quarterly box always ships free. Other orders ship free over $75 for members, measured after your member discount comes off.

Does my quarterly box ship free?Yes, always. Every subscription box ships free with no minimum.What about my other orders?Members get free shipping on any other order over $75.&#xA0;Why didn&apos;t my order ship free?The $75 is after your 25% member discount, not before. The subtotal shown at checkout is the one that counts.Can I use a free shipping code instead?Only on its own. Discount codes don&apos;t stack with your member discount, so a free shipping code and your 25% can&apos;t both apply to the same order.Questions about a specific order? <a href="https://eby.co/contact" target="_blank" rel="noopener noreferrer">Contact us</a> with your order number.

Do Members Get Free Shipping?

Can I Skip a Shipment?. Yes! Go to your subscription page (you'll need to log in), click Manage for the subscription you want to skip, then select "Pause" from the Actions menu. Pick the date you want your subscription to start again. We'll bill you

Can I Skip a Shipment?Yes! Go to your <a href="https://eby.co/a/subscription/portal" target="_blank" rel="noopener noreferrer">subscription page</a> (you&apos;ll need to log in), click Manage for the subscription you want to skip, then select &quot;Pause&quot; from the Actions menu. Pick the date you want your subscription to start again. We&apos;ll bill you on that date, and your box will go back to its regular every-3-months schedule from there.Timing note: Pausing can only push your box back, not move it up. If you pick a date before your next billing date, nothing changes and your box bills on its original date.

Can I Skip a Shipment?

How Do I Cancel My Subscription?. We hate to see you go, but we understand that circumstances change. To cancel: go to your subscription page (you'll need to log in), click Manage for the subscription you wish to cancel, then select "Cancel" from the

How Do I Cancel My Subscription?We hate to see you go, but we understand that circumstances change.&#xA0;To cancel: go to your <a href="https://eby.co/a/subscription/portal" target="_blank" rel="noopener noreferrer">subscription page</a> (you&apos;ll need to log in), click Manage for the subscription you wish to cancel, then select &quot;Cancel&quot; from the Actions menu.Just need a break? Pause instead and keep all your perks. Same steps as above, but select &quot;Pause&quot; instead of &quot;Cancel,&quot; then pick the date you want to start again (after your next billing date). We&apos;ll bill you on that date, and your box will go back to its regular every-3-months schedule from there.Before You Go: Canceling means losing your member perks: 25% off full-price items, 40% off add-ons to your subscription box, free shipping on every quarterly box and on other orders over $75, and free returns. We hope you&apos;ll come back soon!

How Do I Cancel My Subscription?

You don't have to subscribe to order. If you signed up for a subscription by mistake, here's how to check, cancel, or return your first box.

Do I have to subscribe to order?No. You can buy any EBY bra or panty as a one-time purchase. A subscription is optional and comes with member perks like 25% off full-price items any time, free returns, and 40% off subscription add-ons. <a href="https://eby.co/pages/subscribe" target="_blank" rel="noopener noreferrer">See how the EBY Membership works</a>.How do I know if I signed up for a subscription?Go to your <a href="https://eby.co/a/subscription/portal" target="_blank" rel="noopener noreferrer">subscription page here</a> (you&apos;ll need to log in). If you see a subscription under Active Subscriptions, you&apos;re signed up. Your order confirmation email also shows whether an item was part of a subscription.&#xA0;I didn&apos;t mean to subscribe. What do I do?<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If your box hasn&apos;t shipped yet: cancel from your <a href="https://eby.co/a/subscription/portal" target="_blank" rel="noopener noreferrer">subscription page</a>. Click Manage, then select &quot;Cancel&quot; from the Actions menu.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If your box already shipped: you can return it for a full refund once it&apos;s delivered. <a href="https://ebyorderstloop.loopreturns.com/" target="_blank" rel="noopener noreferrer">Click here to start a return</a>. Then cancel from your <a href="https://eby.co/a/subscription/portal" target="_blank" rel="noopener noreferrer">subscription page</a> so you don&apos;t get another box.</li></ul>Will I be charged again?Subscriptions bill once every 3 months. Cancel before your next renewal and you won&apos;t be charged again.Not sure what happened with your order? <a href="https://eby.co/contact" target="_blank" rel="noopener noreferrer">Message us</a> with your order number and we&apos;ll sort it out.

Do I Have to Subscribe? (And What If I Didn't Mean To)

Need a hand? We're here for you. The EBY Fit Team is happy to help with orders, sizing, subscriptions, returns, and anything else you need. Complete the form below and we'll get back to you as soon as possible.

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EBY Fit Team - Help & FAQ

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EBY Subscription Membership